With well over 150 years of “hands-on” luxury brand and retail experience, we approach each project individually and objectively. Having “lived” in the automotive retail environment, our team fully understands “Fixed & Variable Operations” and deeply enjoys working with our dealer clients to assist them in achieving their desired performance goals.
Our executive team works to identify and focuses on areas of opportunity in all aspects of dealer operations and across all departments. We couple our “real-life” experience with our extensive array of programs, software, training, BDC Support, and recruiting tools at our disposal to deliver measurable results.
Our “ground-up” approach focuses on a multi-layered look at dealership operations which often starts with the “people & processes” making up the core of the dealer's functionality. This approach affords our clients a 360-degree view of the dealership, provides a broader spectrum of information allowing us to present a more comprehensive situational analysis.
Identifying areas of improvement in a dealership is often the obvious focus of many consultants who perform on-site reviews. The challenge and often the shortcomings of this type of consultancy is the limited “follow-on” support provided to the dealer that actually provides effective solutions.
Our goal is not only to identify areas of opportunity; we want to work “hand in hand” with our clients well beyond the initial consultancy stage to ensure the sustainability of any successes.
Our Performance Team “lives and breathes” the automotive industry and thoroughly enjoys working with dealerships to help drive business as well as client loyalty.
Our Team works with your dealership as a partner in your success. Our process includes an objective review of your company's goals and objectives to ensure that we are focusing on moving the needle in the areas you want most! Our initial (DNA-Dealer Needs Analysis) overview puts the client's goals as our primary objective and sets us apart from those companies that apply a "cookie-cutter" approach to consulting. We focus on seeking ways to improve the core functionality of your business, improving people and processes, reducing expenses by improving operational efficiencies and delivering a customized solution to grow your business.
Let us improve your dealership profitability through:
• Sales and Customer service training
• Service and parts department training
• Service advisor mentoring and training
• In-dealership training and consulting
• Warranty training
• Leadership coaching and training
• Management consulting
• Increased customer satisfaction and retention
• Employee coaching
• Increased sales in the service department